Policies and Shipping

SHIPPING (Continental U.S.)

 
*Orders ship by USPS | UPS | or Bike Flights. Items typically ship one to two business days after payment has processed.

Sorry, but we do not ship outside of the Continental U.S.

*If an item "ships from warehouse" it may need to be ordered and could take up to one week to arrive.

*Please note some items may be subject to additional shipping and handling charges due to item size, weight, and/or shipping destination. In such cases someone from our staff will reach out to collect the additional amount due before the order can be completed. Please be aware that bicycles are usually already built and on display in our stores. Not all bikes are "New In Box". We often need to have the bike disassembled and repackaged so it may not arrive in it's original packaging. If this is the case we will contact you for approval before the order is fulfilled.

Feel free to call or email us with any questions.

We reserve the right to cancel any order. If we are unable to fulfill your order we will void or refund payment and notify you as soon as possible.

*IN-STORE PICKUP

We will notify you by email or phone as soon as your instore pickup is ready! Most orders will be ready within one business day. Please keep in mind that some items may require additional processing time to transfer from off-site locations. Other items may require additional processing time for assembly. We will call or email you once your order is ready for pickup. If you need an item right away we ask that you call us to confirm that the product is available before heading over to our store. Unless special arrangements are made in advance, orders must be picked up within 15 days or a 10% restocking fee will be charged.

INFORMATION SECURITY

We protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts all of the information you provide to us and prevents outside parties from being able to "see" your transaction information. When your account information is displayed on your screen, we only display the last five digits of your credit card numbers. You also have the choice of whether or not to save credit card information with us in your Online Account.

BACKORDERS

Occasionally, some items are unexpectedly out of stock or unavailable and may be backordered. If this should occur, we will only bill your credit card for merchandise that is actually shipped. The total shipping charge for orders split into multiple shipments will not exceed the amount quoted on original order.

RETURNS & REFUNDS

We value our customers and will always do our best to make sure you are satisfied with every purchase here at Tuckahoe Bike Shop.
IN STORE:

(Parts and Accessories*)
If you are unsatisfied with the product you purchased, you may return it within 30 days for a full refund. Products must be returned in the same condition as when purchased. Returns will not be accepted on items that are missing their original packaging.
(Bicycles*)
No Refunds. When purchasing a new bike, it is of utmost importance that you love your bike before you take it home. If not, as long as the bike is in new condition, you may exchange it for a different model or receive store credit within 30 days of purchase.
(Clothing & Helmets*) Nonreturnable.
*ALL special order or discounted item sales are FINAL. 

ONLINE ORDERS:

If there’s a problem with something you purchased from us online, you can either bring it to our store or ship it back within 30 days of purchase. Ship returns via Ground UPS or insured US Mail (we do not accept CODs). We will refund shipping costs on damaged or incorrect merchandise. Merchandise returned that appears used will be subject to a restocking fee. (Labor fees are not refundable, i.e., custom built wheels.)
Returns over $100 must have a return authorization number clearly marked on the outside of the package or the item will be refused. A return authorization number can be obtained by phone or e-mail.

PRICES AND INFORMATION

This website is intended to help you. We make every effort to maintain current, accurate prices in our on-line catalog. And we strive for similar accuracy and timeliness with the other information we offer here. We appreciate your understanding should any of the prices or other information provided be incorrect and regret any inconvenience such mistakes may create. Please bring any errors you may find to our attention on your next visit or by calling or sending us an e-mail.